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HP Instant Welcome to the HP Support Community! I’m here to help.

Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. This may help to resolve any software issues that could be causing the problem. Update printer firmware: Check for any firmware updates available for your printer on the HP support website and install them.If your printer is connected via Wi-Fi, make sure that the Wi-Fi signal is strong enough. Check your network connection: Ensure that your printer is connected to the same network as your computer and email service.Some email services may not be compatible with certain printers. Check your email service: Make sure that your email service is compatible with your printer's email function.Make sure that your email address and other settings are entered correctly. You can check this by going to the printer's control panel and navigating to the email settings menu. Check your email settings: Make sure that your email settings are configured correctly on your printer.

There are a few things you can try if your HP OfficeJet Pro 8020 series scanner is not scanning to email. Thank you for posting your query, I will be glad to help you.